FAQ

 

We have put together some of the most common questions that we get asked a lot. Please check through the categories to get your answer without any delay.

Flight

Q: I have a debit card. May I use my debit card to book a flight from Sandbox Holidays?
A: Yes, you can easily book a flight with any local or international card, debit or even your credit card.

 

Q. Can you book a domestic flight on Sandbox Holidays?
A: Yes, we provide both domestic and international flight services. Please let us know your travel plan to assist you in finding the preferred flight.

 

Q: Can I make the payment later for an online booking on Sandbox Holidays?
A: Unfortunately, you cannot hold the booking unless you pay. You instantly need to pay the amount to confirm your purchase made online.

 

 

Q. May I have a hard-copy receipt sent by post?
A: We don't send hard copy receipts by post. We will email your booking details and confirmation to you. Alternatively, you can come to our office for a hard copy of your purchase, and we will provide the hard copy to you.

 

 

Q: Will it cost any extra charge if I purchase through a card from Sandbox Holidays?
A: During an online or an offline transaction there is a convenience fee that customers have to pay. However, there is no extra charge on anything you purchase from Sandbox Holidays be it online or offline.

 

Q: What is Sandbox Holidays Convenience Fee?
A:  Convenience fee is the charge that the customer needs to pay for the support, convenience and service that he/she is availing from the online platforms.

 

 

Q: Is the Sandbox Holidays Convenience Fee refundable?
A:  Convenience Fee is non-refundable. 

 

 

Q: What is the process of cancelling a purchased ticket on Sandbox Holidays?
A: Kindly email us at sandboxholidays@gmail.com for refund and cancellation of the flight tickets. Cancellation and refund policies differ from airline to airline. For cancellation, Sandbox Holidays will charge you based on the airline's policy. In addition, BDT 1500 per person is Sandbox Holidays's refund service fee, and BDT 500 is the service fee for International Air Tickets. For domestic, Sandbox Holidays's refund service fee is BDT 300 per person, and the date change service fee is BDT 200 per person. We entirely follow the airline's refund policy. The airline has the absolute right to the airline's refund policy and can change anytime; Sandbox Holidays has no control over the airline's policy.

 

 

Q: What is the process of changing the date of any flights on Sandbox Holidays?
A: Kindly email us at sandboxholidays@gmail.com for changing the date of the flight tickets. As per the individual airline's policy, the process of changing the date differs. Suppose the airline allows changing the flight date. In that case, we charge an airline's date change fee plus the fare difference of your revised flight date from the previously purchased flight’s fare and a service fee of BDT 500 per person for any international air ticket and BDT 200 per person for domestic air ticket within Bangladesh. The airline has the absolute right to the airline's refund policy and can change anytime; Sandbox Holidays has no control over the airline's policy.

 

Q: When and how can I receive my refund from Sandbox Holidays?
A: We immediately submit any refund to our bank. Our partner banks may take up to 15 working days to complete the procedure from the submission date of a refund request. In addition, some banks may take up to 10-12 banking weeks or even the next billing cycle. For a dual currency refund, your will get converted currency by your credit card company.

 

Refund Modality: Sandbox Holidays will automatically refund the money precisely how it received it. As per the payment modality, the refund process will be the same. However, the customer will incur a service charge or cashout charge for any refund claim through MFS (Mobile Financial Services), e.g. Bkash, Nagad, Rocket, etc. The charge amount is as per MFS's terms and policy.

 

 

Q: What is a Service fee on Sandbox Holidays?
A:  Cancellation and refund policies differ from airline to airline.

 

 Q. May I know about baggage details?

A: Search a particular flight from our website to know the specific baggage information for that flight. On the booking page, you will find a section called Baggage policy. Plus, your printed or e-tickets also holds specific luggage details.

 

Q. What is the cost of arranging a wheelchair at an airport?
A: Upon notifying us beforehand, we can arrange a wheelchair. However, the cost varies from airport to airport. When you confirm the request, we shall communicate with the concerned personnel for a specific price.

 

Q: What is the process of reissue/date change of the ticket for any child passenger crossing the child age to adult?
A: For date reissue/date change of a child's ticket who will be crossing the child age to adult, you will incur additional cost in total care. In addition, a charge of current tickets airfare difference and date changing fee plus any convenience fee will be applicable as per airlines’ policy.

 

Q: Why has the Airfare increased when I checked?
A: According to the airline's policy, Airfare can fluctuate at any time without any prior notice. If you don't purchase the ticket right away, we cannot ensure the same Airfare next time you search for your destination.

 

Q. What will happen if the fare increase after I book the ticket?
A: If the fares increase, the customer must pay the price difference on booked tickets. Alternatively, you will get the refund amount.

Q. Do I need to upload Visa and passport copies while booking Low-Cost Carrier (LCC) flights on Sandbox Holidays?
A: For LCC flights, users must upload the following documents:

·         copy of valid passport

·         copy of visa and other necessary documents

When you issue the tickets, you should upload the above documents to avoid cancellation from the respective Airlines (Indigo, Salam Air, etc.)

 

Q. Do I need to upload Visa and passport copies while booking flights on Sandbox Holidays?
A: When purchasing ticket from Sandbox Holidays, it is mandatory to upload copy of your passport and visa. Failure to provide the required documents will result in cancellation of your booking by Sandbox Holidays. Sandbox Holidays reserves the right to cancel any booking if the necessary documents are not received within the stipulated time frame.

 

Hotel

Q: How do I make a booking on Sandbox Holidays?
A: Please follow the steps below for booking on Sandbox Holidays

- Click the hotel's tab from our homepage.

- Enter your destination and desired date.

- Click the SEARCH HOTELS button. You'll get a page with a hotel list that is available on your desired date and destination.

-First, click on show details and get the full hotel details. Then select your rooms from the available option. 

-Then click Reserve, which will take you to a booking page where you will need to update your information.

-Finally, pay through your card or MFS to complete your purchase.

Q: Can you provide the room rates per person or room-wise on Sandbox Holidays?
A: You will see the room rates as per room choice. You will never see room rent as per person.

 

Q: Can I check for budget hotels on Sandbox Holidays?
A: You can easily filter hotels to find the best match within your budget. Search for hotels at your desired destination, click on the "Lowest Price" filter, and find the budget hotels for your convenience.

 

Q: Does the room rates include tax and service charges on Sandbox Holidays?
A: Yes, the room rates include tax, service charge and others.
 

 

Q: What is the cancellation policy for hotel booking on Sandbox Holidays?
A: In the room details section, you will find the cancellation policy for the room. Each room type has different types of cancellation policies.

 

 

Q: May I know why there is more than one rate for the same room type?
A: Room rents are sometimes different on the exact search. And this is because of special discounts, offer prices, promotions and cancellation policy.

 

Q: How can I be sure whether I received a discount on Sandbox Holidays?
A: You can know if you have received a discount as it shows along with the room's actual rent and your final price after the applicable discount. That is how you will know the availed deal.

 

Q: Can I add an extra bed/baby cot in my room?
A: Yes, you can easily add an extra baby cot or bed in your desired room. However, you need to notify us beforehand to get the service on time. Plus, an additional charge may apply based on some property available.

 

 

Q: When sharing a room with their parents, is there an additional charge for children?
A: Children below 12 years can share a room with their parents. And this will not incur any additional charge. However, this depends solely on the hotel's policy which you will find in the terms and conditions section.

 

 

Q: Why is "Non-refundable" stated next to my room type?
A: This means when you rent this specific room at that price, you cannot claim a refund even if you want to cancel the room.

 

Q: How do I apply for refund/cancellation on Sandbox Holidays?
A: Yes, you can reach us through Customer Support or send an email to sandboxholidays@gmail.com

 

 

Q: For a check-in date of today, is it possible to make a booking on the Sandbox Holidays website?
A: You can book that preferred room if you can see the room available on our Sandbox Holidays website
 

 

Q: What should I do if I want to book more than four rooms?
A: At a time, you can book a maximum of four rooms. You can book additional rooms on your next booking. You may also contact us for additional booking.
 

 

Q: Why has the room rate changed?
A: Room rates can change anytime due to the Hotel Authorities' terms and conditions.

 

Holiday

Q: Are the prices for holidays shown on Sandbox Holidays Website for two people?

A: Whatever price for a holiday you see is always for a single traveller. However, suppose you are travelling as a couple or two-person. In that case, you can also view availability for a minimum of two travellers travelling together.

 

Q: Can I customize any holiday on Sandbox Holidays?

A: Yes, you can easily customize any holiday based on your requirements. For such, reach us through Customer Support or send an email to sandboxholidays@gmail.com

Q: How do I apply for refund/cancellation on Sandbox Holidays?

A: Yes, you can reach us through Customer Support or send an email to sandboxholidays@gmail.com
 

Q: Are holiday prices constant on Sandbox Holidays?

A: No, our holiday prices are not constant. They can change due to airfare differences and hotel price fluctuations. Plus, holiday rates are not applicable for events like Eid, Durga Puja, Christmas, Long Weekends and even New Year's Eve.

 

Q: What are the cancellation policies?

A: Cancellation policies are as follows:

·         Cancellation 15 days before the actual date, 50% deduction of the total package cost.

·         Cancellation made ten days before the exact date, 75% deduction of the total package cost.

·         Cancellation made five days before the actual date, 100% deduction of the total package cost.

 

 

Q: Can I get a refund for any unutilized service?

A: You cannot claim a refund for an unutilized service if you have already availed it as part of the itinerary provided.

 

Q: Can I change the itinerary once purchased?

A: Any change in the itinerary is possible as per the availability of your purchase. For such amendment, please get in touch with us 72 hrs in advance.

 

Q: I did not get the airport pick-up service; why?

A: Maximum waiting time at the airport shall be 30 minutes to 1 hour from the flight's touchdown. However, any delay of more than a maximum of 1 hr will incur an additional charge.

Visa

Q: What is a Visa? What are the different types of visas?

A: Visa is the documentation required to travel to a foreign country. Types of visas are:

·         Tourist Visa

·         Transit Visa

·         Visitor or Short Stay Visa

·         Business Visa

·         Immigrant Visa

·         Residence Visa

·         Medical Visa etc.

 

Q: What is the cost of applying for a visa on Sandbox Holidays?

A: Visa cost varies from country to country which you are applying to visit. You will incur a visa fee based on the countries’ terms and conditions. However, some countries wave this with a favorable travel arrangement.

 

Q: May I know the visa process of e-visa at Sandbox Holidays?

A: We will send a sample invitation letter format when you confirm a booking. Please fill up all the details with a digital signature and share them via email. After receiving the invitation letter, we will apply for Visa at the Embassy. Usually, Embassy takes 4-5 working days for visa approval if additional documents are not required. Once visas are approved, we will share an e-visa via mail to the applicant.

 

Q: What do you mean by a tourist visa? Do I always need a visa to travel?

A: Tourist Visa is a limited period visa required to travel a country for holiday purposes. You can use this Visa for tourist purposes only. For business activities, you cannot use a tourist visa. Visa requirement varies from country to country. Some countries allow visas on arrival for Bangladeshi citizens. At the same time, some other countries require a valid pre-approved travel visa to visit the country.

 

Q: What is the difference between a sticker visa and an e-visa? 

A: The E-Visa applying process is entirely online. For this, you don't need to submit your passport or any documents physically. After approval, you will get your Visa via email, and there will be no sticker stamp on your passport. 

You must submit your physical passport and other supporting documents to the Embassy for a sticker visa. As soon as you get approval, you will get a sticker visa from Embassy.

 

Q: What documents do I require to get a travel visa?

A: Primary documents required for Visa are as follows:

·         Valid Passport (Minimum validity six months)

·         Visa Application Form

·         Passport Sized Photographs

·         Visa Fees

·         Bank Statement (Country-wise, six months or more)

 

Additional requirements can be are as follows:

·         Driving License

·         Birth Certificate

·         Police Verification Certificate

·         Marriage Certificate

·         Office/Student Identity

·         No Objection Letter/Certificate

·         Travel Ticket and Accommodation Confirmation

 

Q: How will I get my Visa?

A: We will mail you the e-visa upon visa approval for the countries that issue e-visa.

 

Q: How many days does it take for processing visa applications?

A: Most countries usually take around ten (10) working days for sticker visas. For e-visa, it usually takes about five (5) working days. It may vary during the peak travel time of the year.

 

Q: Can I cancel my Visa?

A: You can cancel your Visa before your documents are submitted to the Embassy. However, you cannot cancel the visa process after submitting the papers.

 

Q: Can I claim a refund for cancelling my Visa?

A: If you cancel the Visa before submitting it to the Embassy, you will only get back the visa fee. Sandbox Holidays Processing Fee is non-refundable. 

 

Q: If there is a rejection, can I get a refund?

A: No, you cannot claim a refund under any circumstances for the Visa Fee, and Sandbox Holidays Processing Fee in case of your visa is rejected.

 

Q: Can I reapply if my visa is rejected?

A: Yes, you can reapply after rejection. However, it depends on your reason for visa rejection and also after completion of a specific period (Mentioned as per in Embassy Visa Submission guideline)

 

Q: What do you mean by having a valid passport?

A: The passport is considered valid with a validity of at least six (06) months when you intend to depart. Plus, you need to have a minimum of two blank pages for visa stamps along with the old passport.

 

 

Q: Who will fill up the visa application?

A: If you submit your visa application through Sandbox Holidays, the Sandbox Holidays team will do the tasks on your behalf, including filing your visa request and processing it. Sandbox Holidays charges a service fee for processing individual files per country.

 

Q: Who will submit the visa application?

A: In most cases, the Sandbox Holidays team will submit the visa application file on behalf of the clients. But for specific countries, clients need to submit their application physically as per the requirement of the Embassies. 

 

Q: Do I need to have the picture on a white background?

A: Most countries require you to have your photo against a white background. Hence, we suggest that our clients take their pictures against a white backdrop to be on the safe side. Plus, any photographs taken must not be older than three months or used in any other previous visas.

 

Q: What is the minimum duration of the bank statement needed to submit along with the visa?

A: It solely depends on which country you are applying for the Visa. However, most countries generally require a recent six-month bank statement.

 

Q: Can Sandbox Holidays manage the travel tickets and hotel bookings?

A: Sandbox Holidays team will manage bookings of travel tickets & hotel bookings for visa applications if you do the visa requests and process through Sandbox Holidays.

 

Q: Can Sandbox Holidays manage the Letter of introduction (LOI) where required?

A: Sandbox Holidays will manage the Letter of Introduction (LOI), taking necessary information from you if the Visa is processed through Sandbox Holidays.

 

Q: Do you process student/business/work visas?

A: Right now, Sandbox Holidays only processes tourist/travel visa and do not process/assist in student/business/work visa.

 

 

Q: Do you assist with the Schengen visa?

A: We provide visa assistance for most first-world countries, including Schengen countries.

 

Q: Is there any guarantee of getting a visa?

A: Approval/Rejection of Visa is entirely subject to the decision by the Embassy. Sandbox Holidays is not liable for visa rejection and holds no authority on approval or rejection of the Visa. If the Embassy requests additional documents, your visa request will be on hold for the time being.

 

Q: I haven't booked my flight tickets. Can I apply for Visa?

A: Yes, you can apply for Visa even though you haven't booked your flight tickets. Sandbox Holidays will manage the ticket bookings if required for your visa submission.